Do you handle returns?
We encourage you to add your valid US address to your shipping labels as the return address from within your CustomCat store settings. If you do not update this address, we will use the address of our production facility in the return address field coupled with your store name. We are unable to handle the returns process on our partners’ behalf, so if your orders are returned to our production facility, they will be donated.
If your customers wish to return their items, they will contact you as the store owner. It doesn’t happen often, but if a subpar item slips through our quality control checks & makes it to your customer, simply submit a support request & photos within your CustomCat app dashboard. We will send an immediate replacement. Your customer will never be asked to return any items to our facility.
If your customers wish to return their items, they will contact you as the store owner. It doesn’t happen often, but if a subpar item slips through our quality control checks & makes it to your customer, simply submit a support request & photos within your CustomCat app dashboard. We will send an immediate replacement. Your customer will never be asked to return any items to our facility.