How can I request a replacement for an item in an order?

For any issues with past or existing orders, please submit a customer support request directly through the CustomCat platform. This allows us access to all relevant account & order information to help you most efficiently. When time is of the essence, this should be your go-to contact method.

You can also email our order-related support team for assistance at orders@customcat.com — please include your store name, order number, photos of the product, & a description of the issue.