How to Place a Sample or Replacement Order via Shopify
Need to order a sample or replacement? You’re in the right place. Using Shopify’s manual order tool, you can order as many samples as needed—at your own cost.
Step-by-Step Instructions
Step 1: Open the Orders Section
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In your Shopify Admin, click “Orders” from the left-hand menu.
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Click the “Create Order” button in the top-right corner.
Step 2: Search or Create a Customer
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Click “Search or create a customer.”
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Choose one of the following:
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Create a New Customer – Enter the shipping details manually.
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Select an Existing Customer – Choose a name from the dropdown list.
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Step 3: Add Products to the Order
Use the search tool to find the products you want to include. You can browse by:
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All Products
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Popular Products
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Collections
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Product Types
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Tags
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Vendors
Once you've found the item, click “Add.”
Step 4: Apply a Discount (Optional)
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Click “Add discount.”
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Enter 100% if you're ordering a sample or providing a comp.
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Click “Apply.”
💡 You can skip this step if you're paying full price for the sample.
🔔 Note:
If you do not apply a discount, the retail price will show in the Shopify order summary.
This is not what you will be billed by CustomCat. That’s just what your customer would pay at retail.
Once you click Create Order, the order will appear immediately in your Pending Queue in CustomCat with the wholesale price you’ll actually be charged.
Step 5: Finalize the Order
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Click “Mark as paid.”
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A message will appear confirming that you won’t be paid for this order.
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Click “Create order” to complete the process.
✅ You're All Set!
You’ve successfully created a manual order for a sample or replacement item.