What happens if an order is returned to CustomCat (due to a refused package, undeliverable address, etc.)?

We encourage sellers to enter their own Company & Return Address to be displayed on return labels as we do not handle returns on your behalf. This information is customizable within your CustomCat App within each store’s Settings. Please review your store settings to confirm the address you entered is what you would like printed on your shipping labels.

If an item is returned to CustomCat’s fulfillment center for any reason, it will be donated immediately. Because decoration & shipment of these orders has already occurred, no refunds will be issued for these items.

If you would like a returned order to be reprinted & reshipped, you will need to place a new order for the items in question.